Bleach Online Forum

Title: **ADMINS READ THIS** So you know why were pissed and do something about it. [Print this page]

author: brandon18 time: 2014-8-15 02:14:39 Title: **ADMINS READ THIS** So you know why were pissed and do something about it.

Why do we have to wait a month?!? and why didnt you send out a notice before the event? your stealing from us and nothing is returned if your giving us it next month you should compensate us for the wait and the "loan" we gave you guys (which should be double the amount of gold we should've gotten), i hope you guys dont think were lying about this because thats Bs you guys have a log and you get it right away and if you take money without returning what was promised thats jail time for your company id advise you guys do what your promised and dont slack and use our money on stupid stuff, and you might think "oh we might lose 1-10 customer" because thats not how it works, word will get around fast that you guys are waiting to give us it in a month and people will shut you down and take 10x more money then you made on this site and you all will have jail time theres no doubt about it thing is you guys think you know it all and know how to handle thing well obviously you dont, you guys need to fix things now and fast because things will catch up to you guys, so please i hope i explained my retort thorough enough for you guys to understand the situation your in right now, im not trying to piss you guys off but i mean what if we did that to you? all im saying on the behalf of everyone that it has happened to and will happen to, fix it, and fast, please.

author: [email protected] time: 2014-8-15 02:21:29

Calm down first off...

It's not GoGames fault. The way the system works, you send your payment to AmoPay, or PaymentWall, they receive your money, once it's processed it's sent to GoGames, once GoGames has it, they credit you with your gold.

The problem is, what is basically AmoPays fraud protection program is stopping payments. Thus, GoGames never even see's the money. It's a problem with AmoPay and Payment Wall. I've been reassured they are working on the issues with AmoPay and PaymentWall to resolve these issues. If you don't get your money back, or no gold, your account will be credited it's money back next month, that's the way AmoPay does it, has nothing to do with GoGames.

author: brandon18 time: 2014-8-15 02:39:03

Well i will have money in my account and i wont know when ill get it exactly so why cant they just give me the gold next month? i have proof that it happened, dude i need that money in game i have the #1 guild in s26 and i need to keep them up in rank and i promised my guilds men that id do that and plus im trying to do the event and well i cant due to the fact your guys payment option is only those two options, but tell me im wrong? please id like to here how were all wrong in this predicament and how we cant get anything in return even though we all have proof... Dude im a very respectful person but when im stolen from i dont take that. no one does. just assure us some type of compensation for the problem we are having and the time you guys have wasted, i mean why were there no notice sent out?!? come on, you cant say you guy didnt know till now i mean i wouldve liked to have known of this before i payed money because what if some one does it again after the error? oh look that double the amount gone but he doesnt know. so he does it again. oh look thats 3 times now not knowing whats going on. so lets say he did 50 the first time and the second and the third. well thats 150 outta his bank and he doesnt know and oh look rents due and oh no he has no money because he did it 5 times and cleaned out his bank and now hes kicked out. see the picture im painting for you? you never know whats gonna happen. send a notice right away before you get more angry post and emails and all that because people could be doing it right now. im just saying man im sorry you had to hear it from me and sorry im saying all this to you but im trying to help me, you, and everyone out. i hope you see where im coming from.

author: Altaire time: 2014-8-15 18:15:42

[email protected] replied at 2014-8-15 01:21
Calm down first off...

It's not GoGames fault. The way the system works, you send your payment to ...

it is GoGames fault, it was there decision to use AmoPay and Pamentwall, its been stealing peoples money and they have done nothing to rectify the issues, its been 2 weeks now.

We are customers of GoGames they are held completely responsible.
Whatever issues AmoPay and Payment wall have are between them and GoGames.

author: [email protected] time: 2014-8-15 18:19:41

Edited by [email protected] at 2014-8-15 17:21

Altaire replied at 2014-8-15 17:15
it is GoGames fault, it was there decision to use AmoPay and Pamentwall, its been stealing peoples ...

They are not responsible. They are trying to work to fix these issues with AmoPay as far as I'm aware. If GoGames had your money then yes, it would be, but they don't...AmoPay does. It's the same as PayPal screwing up, which it has in the past.

The word from AmoPay is it will be all refunded (the money that was taken but no gold) at the beginning of the month. Just way till then and see what AmoPay does, like we all have to. Most of us, including me, have been hit with this.

author: Altaire time: 2014-8-16 12:05:17

[email protected] replied at 2014-8-15 17:19
They are not responsible. They are trying to work to fix these issues with AmoPay as far as I'm awa ...

Don't try and tell me "They are not responsible", they are by law completely responsible or its payment fraud, same would go if we took back money after they gave us in-game gold.

author: [email protected] time: 2014-8-16 12:13:08

Altaire replied at 2014-8-16 11:05
Don't try and tell me "They are not responsible", they are by law completely responsible or its pa ...

Well not going to argue with you about it, but you're mistaken. I'll leave it at that.

author: Altaire time: 2014-8-16 12:23:33

[email protected] replied at 2014-8-16 11:13
Well not going to argue with you about it, but you're mistaken. I'll leave it at that.

How am i mistaken? its considered fraud if one client has not received what they have paid for.

author: [email protected] time: 2014-8-16 12:31:17

Altaire replied at 2014-8-16 11:23
How am i mistaken? its considered fraud if one client has not received what they have paid for.

Not when that company is not the one who received the money, your issue is with AmoPay and you was told when to expect your money back.

author: Altaire time: 2014-8-16 12:33:56

[email protected] replied at 2014-8-16 11:31
Not when that company is not the one who received the money, your issue is with AmoPay and you was ...

Any consumer or company that utilizes another company or personals service is completely responsible for them not the client, as to when i was told when to expect my money back it should be nearly as fast as it was taken or not at all.

author: [email protected] time: 2014-8-16 12:47:55

Altaire replied at 2014-8-16 11:33
Any consumer or company that utilizes another company or personals service is completely responsib ...

One company can not be responsible for another when they mess up. You're mad at the wrong company. AmoPay has it, and not sure why they took it out in the first place if declined, makes no sense. GoGames can not force AmoPay to give it back, AmoPay said they will give it back at the beginning of the month, maybe it's legal reasons, I don't know. As I said you're mad at the wrong company, the one trying to help.

author: Altaire time: 2014-8-16 14:24:11

[email protected] replied at 2014-8-16 11:47
One company can not be responsible for another when they mess up. You're mad at the wrong company. ...

Don't speak of things you don't know.
I have a consulting company, we carry professional insurance, if we subcontract any other company or personal we are liable for them that's why company insurance rates are so expensive, we have to cover are ass for everyone's screw-ups.

author: [email protected] time: 2014-8-16 14:40:46

Altaire replied at 2014-8-16 13:24
Don't speak of things you don't know.
I have a consulting company, we carry professional insurance ...

No you're not. I know what I'm talking about. You're obviously not going to listen to reason, so believe what you want, but I will ask you not to witch hunt and spread lies on topics you have no clue on. Thank you.

author: Altaire time: 2014-8-16 14:51:19

[email protected] replied at 2014-8-16 13:40
No you're not. I know what I'm talking about. You're obviously not going to listen to reason, so b ...

"no your not" what?
And you dont know what your talking about.
I am not really sure why your defending them and I am not spreading lies, there a fraudulent company to begin with, they hold no licensing to publish or produce anything related to Bleach.

author: [email protected] time: 2014-8-16 15:07:59

Altaire replied at 2014-8-16 13:51
"no your not" what?
And you dont know what your talking about.
I am not really sure why your defend ...

You're wrong. All there is to it, not going to argue about it, but stop witch hunting. Call AmoPay and take up your concerns, seeing as they got your money. But, in closing, and I'm dropping this subject, GoGames is not responsible for AmoPay, just like PayPal was not responsible when they was removed as a payment option due to people doing charge backs.

This game is licensed in China from Tencent (holder of the Bleach licensing) for distribution. Cut it out already with the hate train.

author: Altaire time: 2014-8-16 15:18:48

Edited by Altaire at 2014-8-16 14:23

[email protected] replied at 2014-8-16 14:07
You're wrong. All there is to it, not going to argue about it, but stop witch hunting. Call AmoPay ...

Very nice reply "your wrong", how so?

AmoPay is not my responsibility its GoGames, and my witch hunt is completely justified as many people have lost there money as well as my $800.

And your contradicting your argument by saying paypal was not responsible, that's exactly what im saying but with AmoPay; the subcontractor has no liability its all on the contractor GoGames.

author: [email protected] time: 2014-8-16 15:34:04

Altaire replied at 2014-8-16 14:18
Very nice reply "your wrong", how so?

AmoPay is not my responsibility its GoGames, and my witch hu ...

PayPal was not responsible, the users doing the charge backs were.

I lost several hundred dollars to AmoPay as well, but I'm not blaming GoGames, because I know it's not them at fault. I'm waiting like I was told. This is how the whole process works, yet again :

1) A player make his/her purchase.
2) Amopay or Paymentwall deducts corresponding amount of money from the player’s bank account.
3) Amopay or Paymentwall reviews the player's payment.
4) If the player's payment was permitted the money he/she paid will be transferred to Gogames and he/she will receive the gold they bought.
5) If not, the money will be returned, usually it takes 7-15 business days to complete the whole refunding procedure.
So, in conclusion, your payment was rejected by Amopay's risk controlling system and, GoGames never received your money. Sincerely we apologize for the inconvenience that may brought but, also we hope you can be patient on this.

It's being worked on. Have patience.

author: Altaire time: 2014-8-16 15:40:00

[email protected] replied at 2014-8-16 14:34
PayPal was not responsible, the users doing the charge backs were.

I lost several hundred dollars ...

If they know of these issues why have they not disabled the AmoPay or atleast warn people when they click the topup button

author: Altaire time: 2014-8-16 15:45:03

My payment came out Aug 6th and all they said was you can expect a re fund next month

author: [email protected] time: 2014-8-16 15:56:19

Altaire replied at 2014-8-16 14:40
If they know of these issues why have they not disabled the AmoPay or atleast warn people when the ...

It's on the forums that there is an issue. People need to read the forums.

Why AmoPay is not disabled I have not got an answer on from devs. I agree AmoPay is dumb, but all we can do, is wait and see for this beginning of the month thing they asked us to wait for, and go from there.

author: Altaire time: 2014-8-16 17:36:48

We'll not many people go to the bug report forum until that have a problem

author: binex1996 time: 2014-8-17 11:01:13

Btw, the payment options...as far as I'm concerned, they're not american/european, are they? And trying to fix the issues...I believe they're trying, not very hard though, this has gone for long enough, and no matter how much you disagree, there's proof all over the forum, too many people are concerned about where their money has gone, and they like the game, so there's really no need to do such things as "steal", because if things are done right, people will just keep buying gold, I'm sure of that.

author: traxson time: 2014-8-18 06:11:34

yes it is gogames fault as they let amopay be payment provider and then plays up they could sued amopay and sorted this faster and made money from there misfortunes

author: moonblade969 time: 2014-8-20 14:10:09

I am going to search my rights in court about it and everyone else should be doing it.

author: [email protected] time: 2014-8-20 14:13:14

moonblade969 replied at 2014-8-20 13:10
I am going to search my rights in court about it and everyone else should be doing it.

Have fun with that.

author: moonblade969 time: 2014-8-20 14:18:11

I will have.

author: moonblade969 time: 2014-8-20 14:18:54

I payed today not after 10 or 12 days.

author: moonblade969 time: 2014-8-20 14:30:04

answer me please is there any reason why shouldnt sue you ?

author: [email protected] time: 2014-8-20 14:39:09

moonblade969 replied at 2014-8-20 13:30
answer me please is there any reason why shouldnt sue you ?

Why would you sue me? I'm not AmoPay.

author: moonblade969 time: 2014-8-20 14:41:29

yeah but the company of bleach gives the gold not AmoPay.

author: [email protected] time: 2014-8-20 15:04:20

moonblade969 replied at 2014-8-20 13:41
yeah but the company of bleach gives the gold not AmoPay.

Ok, but if AmoPay does not send GoGames the money for your purchase, then GoGames should give you the gold for free, out of good faith?

author: moonblade969 time: 2014-8-20 15:15:49

i have proof of the payment and i just want to get what i payed for it is not my problem that they didnt get their money.In my point of view the bouth companies are wroung

author: moonblade969 time: 2014-8-20 15:21:45

If the gold is not in mine charakter until tomorrow i will go to search my rights in court i have payed 80$.End of story.I will charge the two of them is there any wroung in what i am saying ?There is no proof that will get our money back after the end of the mount

author: [email protected] time: 2014-8-20 15:24:05

moonblade969 replied at 2014-8-20 14:15
i have proof of the payment and i just want to get what i payed for it is not my problem that they d ...

Ok...so basically, you want them to give you gold, that they know nothing about as they never received the order in the first place, nor received the money. Maybe you need to call/contact AmoPay and tell them to push the money through to GoGames so they can THEN send you the gold?

author: moonblade969 time: 2014-8-20 15:26:56

and why do you think i havent done that already ?

author: moonblade969 time: 2014-8-20 15:37:23

you are just continue to say the same stuff and dont give any answer i have Order number Ordet time Card number and anything else.It is not my fault that i didnt get what i payed for it is yours.

author: [email protected] time: 2014-8-20 15:51:25

moonblade969 replied at 2014-8-20 14:37
you are just continue to say the same stuff and dont give any answer i have Order number Ordet time ...

It's not mine, I'm not GoGames. You need to contact AMOPAY, and give them the ORDER information, and get it resolved quicker.

author: moonblade969 time: 2014-8-20 16:00:34

what does it say on your signature.So you want to tell me that there is no way to get my $ or the gold.Is that it.

author: [email protected] time: 2014-8-20 16:04:59

moonblade969 replied at 2014-8-20 15:00
what does it say on your signature.So you want to tell me that there is no way to get my $ or the go ...

It's been posted several times, gold that is held by AmoPay is being refunded in 7-15 days or at the beginning or next month (September)

As for my sig, I'm the community Operator, not a paid employee of GoGames, I moderate the community and keep a watchful eye on rogue PGM's, as well as help people on here, and report to the devs and support staff any issues.

author: moonblade969 time: 2014-8-20 16:35:36

Okay i will w8 for more 7-15 days and if i dont get my money back or gold what should i do ?

author: [email protected] time: 2014-8-20 16:47:48

moonblade969 replied at 2014-8-20 15:35
Okay i will w8 for more 7-15 days and if i dont get my money back or gold what should i do ?

Then I'd start complaining full force and be enraged, best bet would be contacting your bank and cancel the entire thing due to fraud via AmoPay imo.

author: Exellence time: 2014-8-22 20:18:00

Called my bank at the same day. About 2 hours after trying to Top Up.
Money was gone from my card. Bank cannot return money, which they already sent to GoGames / Amopay / whatever stupid shop i've buying from.

look. I waited for new server to make a nice fresh start.
was aiming for vip for start, to get vip rewards from many starter task. Better rewards = faster and easier leveling at start = being 1st in events = more rewards.. etc. geometrical progression.
so far it makes sence, right ?
ok, now. Vip 2 is 15$. There is no such option. Have to do 10 and 5$ payments.

10$ payment went through with no problem. (same as payments on previous server)
right after that, I tried to make 5$ payment (for a total of 15$)
It gave me some wierd error, saying payment declined. thoughts of any normal person : "ok, maybe some bug or something"
tried again - same error.
waited 10 mins - same
waited more - same again.
I ended up making 5 payments which I never recieved. Which I never intended to do (not 5. should be just 1)
Then I check my card and see money actually gone. But no gold on char.
Found 5 mails inbox telling some crap about returning money next month. Do I look like a bank who gives credits or what ? WTF ???!!!!!
I called to my bank to cancel that idiotic payments, but they couldnt help, coz money was gone.

So, good server start up got fucked. My guild can loose leading position coz we only have 1 OP vip for seireitei defence event, while there are 2 vip 10th vs us. No matter how hard we try, no matter that we have 13 players from top30, while others have only 1-3.
and I cant change anything. damn nice !

And now, you, mister community operator, telling people here that Seller (GoGames) is not guilty ?
It was their choice of company who handle payments. Not ours. It was their choice to make stupid payment ammounts (5-10-20$ etc), forcing people to do 2 payments instead of 1.

U know, there is a teenager "catch" like this situation.
1st person promises to 2nd something if 2nd will pay. but 1st asks to handle "money" to 3rd. After 2nd does what he been told, 1st one simply rejects his promises, saying that he dont have what 2nd was supposed to pay.
simple childish catch.
How is that different ?

m8, I dont care who is responcible. Sort it among yourselfs. I payed money and didnt get what I payed for. I dont care where did money go and who recieved it. I pressed TOP UP button in damn game. you cant argue that.

How will I be compensated ? Or will I not ? then fuck your shitty 1day browser game, which forces people to spend ammount of money for which they could actually buy a personal server and hire coders to make such simple game.
All this game have is Bleach fans.

Also, Your so protected GoGames support cant even give reply to my tickets about this subject. They just keep silent. Same as Amopay tho.
not a fraud ? really ?!

author: [email protected] time: 2014-8-22 20:32:48

Exellence replied at 2014-8-22 19:18
Called my bank at the same day. About 2 hours after trying to Top Up.
Money was gone from my card. B ...

Why did you use Amo Pay after it's been said not to 1000000000 times.

author: Exellence time: 2014-8-23 04:08:49

Edited by Exellence at 2014-8-23 03:10

[email protected] replied at 2014-8-22 19:32
Why did you use Amo Pay after it's been said not to 1000000000 times.

Do I get message about it ingame ? no ?
Or I have to read 100 forums before every my common action, like going to smoke / piss / eat etc ?

How is common games supposed to know that there is a real payment problem, if in game he He Top Up button everywhere, and no warning messages ?
It there is a payment problem - then DISABLE payments at all.
If GoGames doesent disable payment options till this problem is solved - its GoGames responcibility for all the loss.

author: [email protected] time: 2014-8-23 04:09:38

Exellence replied at 2014-8-23 03:08
Do I get message about it ingame ? no ?
Or I have to read 100 forums before every my common actio ...

You should read the forums more then.

author: Exellence time: 2014-8-23 04:13:21

You should shut up already with GoGames protection. Or maybe change a job.

Lets not telll each other "you should" thing, ok ?

I'm a gamer with 15 years of experience. In all normal games its either you can pay ok. Or you cant pay. no third option.

author: [email protected] time: 2014-8-23 04:35:05

Exellence replied at 2014-8-23 03:13
You should shut up already with GoGames protection. Or maybe change a job.

Lets not telll each othe ...

I've been playing MMORPG's since UO back in 1998. I know how stuff works.

Point is, it's been repeated so much on servers, on forums, that AmoPay sucks. Don't use it. I don't know why they haven't removed it. I've asked them to remove it. They don't, nothing I can do about it but calm people down. I've made a post specifically about this situation, an entire thread, in General Discussion about how this process works. Yes GoGames needs to no use AmoPay if it's screwed up, but it's a Chinese company. Nothing I can do about it.

But you should, just as in ANY other game, check community forums and website front pages. It's the natural thing to do, can't expect to be hand held. Especially when it's been talked about for a month, in game, out of game, everywhere, and people still don't listen.

All I can say, is e-mail [email protected], or add them on skype, with same name, gogames.me and they will tell you the same thing, that AmoPay sucks and you will get your money refunded.

As for why they won't disable it, well you are in the same dark corner we are bud, we don't know, support don't know, nobody knows.

author: Exellence time: 2014-8-23 04:51:48

Edited by Exellence at 2014-8-23 03:54

Finally you admitted that its GoGames fault )
point is, stop defending them, as you can see,they are not doing much to solve this. They just try to earn as much as they can

About removing top up option.. well, it would take about 30 mins for me alone, to simply delete that buttong from the game, from all places.
Or about 5 minutes, to make large pop up screen with a red warning about payment problems, every time user press Top Up button.
Instead of that, they start new "pay alot" events. Like Ultimate Weapon. Or Ultimate BP
This events are based on cash investment. they force people to pay.
That means they ARE responcible for any payment problems.
P.S. and actually, I do read forums. For leveling guides, some hints, tips etc.
I dont read "spam folders" or "bug" untill I get a problem.
9/10 users dont read forum at all.
And I NEVER seen a warning about payment problem ingame. played on eu s08 from start, then changed to eu s 17

author: [email protected] time: 2014-8-23 05:09:39

Exellence replied at 2014-8-23 03:51
Finally you admitted that its GoGames fault )
point is, stop defending them, as you can see,they are ...

Those aren't very old servers either, and no it's not nor am I saying it's GoGames fault about the declines and money missing. It's AmoPays.

The only thing that is GoGames fault is not disabling AmoPay, I'm sure they have their reasons. It may just be 1 out of 100 people getting this issue, if that's the case, they shouldn't remove it.

They posted a warning on the site and forums. It's probably not just that "5 min" to "Fix a button" giving a warning about it, as this is a Chinese translated game, and if it's not on the Chinese servers, it's not going to be on this server, ever. AmoPay is a chinese service, thus they probably don't have any issues like the NA does. We don't even even have all the same tools/actions/ect like our Achievement Page translated and in our version yet. It's not so easy to just throw something in there, especially since they are doing this from overseas somewhere (Korea I believe), it's not even a NA company or EU company. People have received refunds if they got declined, and it's an ongoing issue that will probably never be settled, and not much can or will happen to settle it. It's just how it is.

We got to either deal with it, being a Korean company or whatnot, and AmoPay, a Chinese company, or just not play. I'll just personally deal with it, as even I have lost $720, and I haven't seen a dime in over a month back. But I'm still here, still playing, still helping.

author: Nightwolf time: 2014-8-23 05:20:31

I m just curious why PayPal isnt working? At the start of open beta there was a PayPal option.

author: [email protected] time: 2014-8-23 05:32:51

Nightwolf replied at 2014-8-23 04:20
I m just curious why PayPal isnt working? At the start of open beta there was a PayPal option.

PayPal was probably removed due to people buying gold, then doing charge backs to get their money back but keep gold...to many people doing it so, they cut it out.

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