Bleach Online Forum

Title: Missing rewards from Ultimate Charge [Print this page]

author: [email protected] time: 2017-2-18 10:43:53 Title: Missing rewards from Ultimate Charge

Yesterday around 23:00 server time I was disconnected from the server. I refreshed and logged into my server and everything seemed fine. But I went to check on Ultimate Charge because I was going to go ahead and finish getting the partner but I noticed my points were reset in the rankings. The image is below. I also noticed my CSB is different, my ranking in it was reset and theres completely new people in there. What happened? Id really like to get the rewards I was supposed to receive even though it was wasted since I couldnt collect Shunko :/ and if my CSB could be fixed that would be nice.
[attach]18097[/attach]

author: dillon95 time: 2017-2-18 18:51:40

bud you better off sending a message into support then posting here

author: [email protected] time: 2017-2-18 19:43:49

I did shortly after making this, have yet to hear anything from them :/

author: dillon95 time: 2017-2-18 20:37:00

prob get a reply in like a week

author: [email protected] time: 2017-2-18 20:38:07

a week....that's a little ridiculous

author: [email protected] time: 2017-2-19 20:21:00

I made a ticket with a detailed description of the issue along with screenshots. Today I provided more screenshots because whatever has happened is ongoing, my progress in this "alternate CSB" aren't even saving. I acquired 4300~ points yesterday then today it still showed me at 0, and I had to start over yet again.

If my progress in any event will not be tracked my account is seriously messed up.

My ticket was changed to "closed" about an hour ago with absolutely no response from the company, this is ludicrous.

author: absolboy101 time: 2017-2-23 05:24:11

probably because it's something they are already working on fixing

author: rythen time: 2017-2-23 05:52:01

any success?

author: [email protected] time: 2017-2-23 09:08:08

Somewhat, even though the support ticket system is weird (have had my ticket marked "resolved" twice and "closed" once before even getting a response from the support staff lol. So I would just reply to the ticket to re-open it. Someone responded and said they are passing it along to the tech team. I thanked them and waited patiently. Yesterday I noticed I was back in my original CSB and Event Groups but my ToT is still with them and I havent gotten the rewards from that Ultimate Charge yet, I assume they are still working on it.

author: absolboy101 time: 2017-2-23 09:42:00

good ta hear

author: [email protected] time: 2017-2-26 23:59:12

[attach]18185[/attach]

This is more then a little sad....

author: rythen time: 2017-2-27 02:37:28

[email protected] replied at 2017-2-27 05:59
This is more then a little sad....

whats the server number?

author: [email protected] time: 2017-2-27 20:58:36

rythen replied at 2017-2-27 02:37
whats the server number?

158, but I got a email from support about 8am today saying that I should receive my rewards in the mail at some point. I doubt Ill get any sort of compensation for all this. They could have just added the points onto the next Ultimate Charge since I was planning on getting the partner the first time but my progress was wiped out cause of it :/

author: [email protected] time: 2017-3-9 08:31:11

So.... they told me to top up another 12k to get my rewards from ultimate charge, and after telling me what all I would receive they give me a small portion of it and call it resolved. With 16 hours left in this event cycle, I was expecting to get the gold I never received to get me Jakka.....looks like I'm going to get fucked yet again.

The best part is I'm BACK in the void for server 430+s, my CSB has me BACK at 0 points rank 0 even though I finished first last season.

I just wish they would use lube.....this is getting ridiculous.

author: rythen time: 2017-3-9 09:58:48

[email protected] replied at 2017-3-9 14:31
So.... they told me to top up another 12k to get my rewards from ultimate charge, and after telling ...

how much gold are you missing 18k because you lost #1 in ultimate charge?

author: [email protected] time: 2017-3-9 10:11:26

18k gold, Shunko partner, the other rewards from placing 1st in Ultimate Charge....they sent me some box with like 4 lvl 4 spirit stones....its a joke.

author: [email protected] time: 2017-3-9 18:30:26

6 hours left......if I wasted 31k gold expecting to get the rest for Jakka from the compensation I will be absolutely livid.

author: dillon95 time: 2017-3-9 20:49:41

wait u already spent 31k gold hoping to get the other gold from your ult charge event?

author: rythen time: 2017-3-10 05:33:27

they will send you the rewards again

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