my gold and coupons disapeared

ninjaice64

I recently topped up and when daily benefit arrived i accepted all of it but then it took all my gold and coupons

griffinsky

okay I play Bleach online on Facebook I had about 3900 gold when I go to top off nothing happens so I refresh the page  only 805 gold it slowly vanished for no reason then the battle started glitching in certain areas of the game who do I talk to about getting my gold backand stopping these battles from glitching? and now whenever I try to get into a battle on my  the game freezes or glitches out  
    my guardian says I can't top up until this which stinks while just leave my money