Didn't get gold after successful payment

dreaddreamer

Hi my name is Sherwin from the Phlippines, I've already sent a ticket to your support email about this but I would also like to extend my inquiry regards to this. I've purchased 200 gold bundle and I used PaymentWall as my payment method. Through paymentwall, I've selected MolPoints to fund my purchase since I live in the Philippines. The transaction is successful on MolPoints  system, I got a confirmation number and my funds were deducted, however the 200 gold bundle was not credited on my account in-game. I made two successful purchases for the same 200 gold bundle. Any help will be greatly appreciated. I've already contacted MolPoints, PaymentWall and your email support about this. Thanks.

dreaddreamer

P.S.
My server is US S54 thanks.