no items or anything

traxson

i just top up 1200 gold but didnt receive items the event icons are gone like haloween 1 so can not claim the spiders it is still an hour and 3 mins from reset so i dont know whats going on
in game name honji takumi
server. s12 us
time top up 22.57
top up amount 1200 gold
missing all the single accumilation rebate single top up haloween spiders gold spin chances reio extra chances espada acumilation but i got the 1200 gold minus everything else