Didn't get gold after successful payment

[email protected]

Hi my name is Rr from the Canada, I've already sent a ticket to your support email about this but I would also like to extend my inquiry regards to this. I've purchased 200 gold bundle and I used PaymentWall as my payment method. Through paymentwall, I've selected Subway to purchace. The transaction is successful on Subway, I got a confirmation number and my funds were deducted, however the 200 gold bundle was not credited on my account in-game. I made two successful purchases for the same 200 gold bundle. Any help will be greatly appreciated. I've already contacted PaymentWall and your email support about this. Thanks. BTW IM server US [S50]