MY account bug ( Help ) !

shadow028

Kosmodestiny replied at 2016-4-18 15:33
Is your jigokucho the same level as your main character by any chance? Because it won't level up p ...

ahh that is indeed what happend, didnt know that thank you.

Kosmodestiny

shadow028 replied at 2016-4-18 20:14
ahh that is indeed what happend, didnt know that thank you.

Sure, happy I could help out.

janssznd1

ShadowConsortium replied at 2016-4-18 16:18
If your Jigokucho is really that level (you said 117) and your main character level is 114 then I'm  ...

I did not understand that card? what?
You can explain it ?

ShadowConsortium

From my understanding, the Monthly Card you get when you top up 300 gold or more (for the sign in rewards - Coupons and the Mod Soul Fragments for 30 days) doesn't carry over the time. Meaning Top up 300 gold + 1 month, claim rewards then top up again after 30 days to get a new Monthly Card. It might be different then how I'm saying so, if someone who tops up monthly or more then monthly could weigh in it would help.

If I'm correct, you might of topped up during your current monthly card time and it didn't refresh the amount of days in which case it either works like that or a bug (I'm not really sure which). However with any gold related issue you really should contact support since it's costing you real money.

janssznd1

ShadowConsortium replied at 2016-4-18 21:56
From my understanding, the Monthly Card you get when you top up 300 gold or more (for the sign in re ...

the Monthly Card you get when you top up 300 gold or more (for the sign in rewards - Coupons and the Mod Soul Fragments for 30 days)

-my last recharge apart from this ( It was two months ago )

I want to send a message to ''support'' but when clicking on ' ' link ' ' sends me an empty page.

ShadowConsortium

E-mail them [email protected]. When I click on the link it just opens up my outlook program.

janssznd1

ShadowConsortium replied at 2016-4-19 13:58
E-mail them . When I click on the link it just opens up my outlook program.

Thank you very much.

I hope now they can solve my problem