**ADMINS READ THIS** So you know why were pissed and do something about it.

brandon18

Why do we have to wait a month?!? and why didnt you send out a notice before the event? your stealing from us and nothing is returned if your giving us it next month you should compensate us for the wait and the "loan" we gave you guys (which should be double the amount of gold we should've gotten), i hope you guys dont think were lying about this because thats Bs you guys have a log and you get it right away and if you take money without returning what was promised thats jail time for your company id advise you guys do what your promised and dont slack and use our money on stupid stuff, and you might think "oh we might lose 1-10 customer" because thats not how it works, word will get around fast that you guys are waiting to give us it in a month and people will shut you down and take 10x more money then you made on this site and you all will have jail time theres no doubt about it thing is you guys think you know it all and know how to handle thing well obviously you dont, you guys need to fix things now and fast because things will catch up to you guys, so please i hope i explained my retort thorough enough for you guys to understand the situation your in right now, im not trying to piss you guys off but i mean what if we did that to you? all im saying on the behalf of everyone that it has happened to and will happen to, fix it, and fast, please.

[email protected]

Nightwolf replied at 2014-8-23 04:20
I m just curious why PayPal isnt working? At the start of open beta there was a PayPal option.

PayPal was probably removed due to people buying gold, then doing charge backs to get their money back but keep gold...to many people doing it so, they cut it out.

Nightwolf

I m just curious why PayPal isnt working? At the start of open beta there was a PayPal option.

[email protected]

Exellence replied at 2014-8-23 03:51
Finally you admitted that its GoGames fault )
point is, stop defending them, as you can see,they are ...

Those aren't very old servers either, and no it's not nor am I saying it's GoGames fault about the declines and money missing. It's AmoPays.

The only thing that is GoGames fault is not disabling AmoPay, I'm sure they have their reasons. It may just be 1 out of 100 people getting this issue, if that's the case, they shouldn't remove it.

They posted a warning on the site and forums. It's probably not just that "5 min" to "Fix a button" giving a warning about it, as this is a Chinese translated game, and if it's not on the Chinese servers, it's not going to be on this server, ever. AmoPay is a chinese service, thus they probably don't have any issues like the NA does. We don't even even have all the same tools/actions/ect like our Achievement Page translated and in our version yet. It's not so easy to just throw something in there, especially since they are doing this from overseas somewhere (Korea I believe), it's not even a NA company or EU company. People have received refunds if they got declined, and it's an ongoing issue that will probably never be settled, and not much can or will happen to settle it. It's just how it is.

We got to either deal with it, being a Korean company or whatnot, and AmoPay, a Chinese company, or just not play. I'll just personally deal with it, as even I have lost $720, and I haven't seen a dime in over a month back. But I'm still here, still playing, still helping.

Exellence

Finally you admitted that its GoGames fault )
point is, stop defending them, as you can see,they are not doing much to solve this. They just try to earn as much as they can

About removing top up option.. well, it would take about 30 mins for me alone, to simply delete that buttong from the game, from all places.
Or about 5 minutes, to make large pop up screen with a red warning about payment problems, every time user press Top Up button.
Instead of that, they start new "pay alot" events. Like Ultimate Weapon. Or Ultimate BP
This events are based on cash investment. they force people to pay.
That means they ARE responcible for any payment problems.
P.S. and actually, I do read forums. For leveling guides, some hints, tips etc.
I dont read "spam folders" or "bug" untill I get a problem.
9/10 users dont read forum at all.
And I NEVER seen a warning about payment problem ingame. played on eu s08 from start, then changed to eu s 17

[email protected]

Exellence replied at 2014-8-23 03:13
You should shut up already with GoGames protection. Or maybe change a job.

Lets not telll each othe ...

I've been playing MMORPG's since UO back in 1998. I know how stuff works.

Point is, it's been repeated so much on servers, on forums, that AmoPay sucks. Don't use it. I don't know why they haven't removed it. I've asked them to remove it. They don't, nothing I can do about it but calm people down. I've made a post specifically about this situation, an entire thread, in General Discussion about how this process works. Yes GoGames needs to no use AmoPay if it's screwed up, but it's a Chinese company. Nothing I can do about it.

But you should, just as in ANY other game, check community forums and website front pages. It's the natural thing to do, can't expect to be hand held. Especially when it's been talked about for a month, in game, out of game, everywhere, and people still don't listen.

All I can say, is e-mail [email protected], or add them on skype, with same name, gogames.me  and they will tell you the same thing, that AmoPay sucks and you will get your money refunded.

As for why they won't disable it, well you are in the same dark corner we are bud, we don't know, support don't know, nobody knows.

Exellence

You should shut up already with GoGames protection. Or maybe change a job.

Lets not telll each other "you should" thing, ok ?

I'm a gamer with 15 years of experience. In all normal games its either you can pay ok. Or you cant pay. no third option.

[email protected]

Exellence replied at 2014-8-23 03:08
Do I get message about it ingame ? no ?
Or I have to read 100 forums before every my common actio ...

You should read the forums more then.

Exellence

[email protected] replied at 2014-8-22 19:32
Why did you use Amo Pay after it's been said not to 1000000000 times.

Do I get message about it ingame ? no ?
Or I have to read 100 forums before every my common action, like going to smoke / piss / eat etc ?

How is common games supposed to know that there is a real payment problem, if in game he He Top Up button everywhere, and no warning messages ?
It there is a payment problem - then DISABLE payments at all.
If GoGames doesent disable payment options till this problem is solved - its GoGames responcibility for all the loss.

[email protected]

Exellence replied at 2014-8-22 19:18
Called my bank at the same day. About 2 hours after trying to Top Up.
Money was gone from my card. B ...

Why did you use Amo Pay after it's been said not to 1000000000 times.