Best way to get GoGame/Developers to address server downtime?

watman

So it has been a whole day that Server EU61 has been down..


See here if you'd like to know more: http://forums.gogames.me/thread-7017-1-1.html
I'm missing out on a ton of daily stuff.

Server EU60 and EU62 work perfectly fine.
EU61 I get black screen after Login Game Server....
"Login Game Server" loading bar also never actually 'loads'

What do you guys think it'd take for them to address my concerns?
Please discuss, haha

watman

adventurethis replied at 2014-12-22 01:26
Since they have a very small team and cannot respond to every post I would expect that you wont get  ...

Almost been two days..

There has yet to be any response or information as to what's going on either:

in this thread.
My Bug-Support Thread.
Or my support email.

Dang, is GoGames registered in the US?
The BBB might have a little sway on their motivation.

Edit:It has been 2 days.
Still no contact / information...

watman

YagamiLi replied at 2014-12-22 02:08
charge back then start again on US? xD

You really want me to play on US don't you?  Haha

I'll wait for a response from the support team, and see what's really going on first

YagamiLi

watman replied at 2014-12-22 01:44
I've put in too much on my server to start over =/

I'm 2.3k gold away from VIP 8, lol

charge back then start again on US? xD

watman

YagamiLi replied at 2014-12-22 01:39
start over on a US server xD

I've put in too much on my server to start over =/

I'm 2.3k gold away from VIP 8, lol

Maybe if they agreed to transfer my character over to a US server.

This downtime is making me scared that maybe my server data got wiped.
It makes no sense that EU60 and EU62 work, but mine, in the middle: EU61 does not...

If they lost my data, I'm going to ask Paypal for all my money back.

YagamiLi

start over on a US server xD

BurakCinar

[email protected] is always where i message when i wonder anything. usually get respond the same day

adventurethis

Since they have a very small team and cannot respond to every post I would expect that you wont get a direct reply. They will be aware of the downed server and will likely dish out compensation as they have done in the past. People should know this by now.