souls adding issue xx

tampaX

hi my IGN is tabe junpei EUs46 im clan leader of vastolorde and im having major setback after getting sado with purple souls 2 or 3 days ago my souls gathering stopped adding souls to my inventory so ive lost 10 gold 230 purples and 60 blues during these days.. my invetory still stuck at 20 purple and 20 blues 0 golden! also i used purple janken 2 times and nothing happened!! just please give me my souls back asap i need my purple characters so please can u add these sums i posted here to get back to normal please? as i cant develop in BP as much as fellow players  im starting to fall behind so please do thi asap ty xx

tampaX

any gm online ? admin?
i just went on janken i got some purple its working .. at least janken.. but what will happen with those purple souls i didnt get?
230 souls 50 blues and 10 golden

[email protected]

tampaX replied at 2014-10-18 16:10
any gm online ? admin?
i just went on janken i got some purple its working .. at least janken.. but ...

If it's working all of a sudden and there is no way to prove it wasn't all of a sudden, they have no way to tell if you are missing some or not, so they probably won't do anything.

Can e-mail them at [email protected] if you want and see.

tampaX

there has to be some sort of database to check on it .. like i got so many o these and those.. but didnt add to my inventory
cant they check on the history of my account .. to see that ive played whole day long lasts day i did soul collecting thingy and my number of souls didnt change at all xx