soul hunt issue please asap

tampaX

hi my IGN is tabe junpei EUs46 im clan leader of vastolorde and im having major setback after getting sado with purple souls 2 or 3 days ago my souls gathering stopped adding souls to my inventory so ive lost 10 gold 230 purples and 60 blues during these days.. my invetory still stuck at 20 purple and 20 blues 0 golden! also i used purple janken 2 times and nothing happened!! just please give me my souls back asap i need my purple characters so please can u add these sums i posted here to get back to normal please? as i cant develop in BP as much as fellow players  im starting to fall back so please do thi asap ty xx