Customer Service and Bug Report

[email protected]

hi can u help me im in s5 im lvl37 Ayase kenji all my item in backpack is gone after i relogin and i enter my cd key and the item is not there pls help ir pls..


Server Number: SERVER5
Character name: Ayase kenji

thanks ADVANCE

ronald_mejias

hola cime pueden ayudar el nombre del personaje shiva tatsu lvl 36 y el problema es q no logro conectarme en el juego en ningún servidor se supone q tengo en 4 y 6 pero trato y trato pero no logro conectarme les agrade seria su ayuda

kranium

to email is it:
[email protected] ?
or [email protected] ?

Anyway

Character name: LordDK
Server Number: S10
Types:
3)     Payment problems
4)     VIP related problems

PayPal Express Checkout Payment Sent (Unique Transaction ID 60U695081A813050D)

Invoice ID:        
203a9b61b76e4abc5ee553cdd16041ed
Date:        
22 July 2014
Time:        
10:55 SST
Status:        
Completed

Paid $500 USD
Buy 20,000 Gold

But I did not receive any Gold and it has been more than 24hrs now.
I wanted one more VIP upgrade. But 2 days gone with no reply from forum or email.

[email protected]

Character Name : bee04
Server : s3
Can't enter the game. . . stuck at black screen with kon icon. . . Already cleared cache many times changed browsers sitll can't enter the game pls help

kuzaiman08

hey..plz answer my question..why i can't play this server rightnow???

spider369

plsss help me.....
sone restart modem...
done restart my lappy...
bust same problem cant solve....pls help

wanko7

spider369 replied at 2014-7-24 18:09
plsss help me.....
sone restart modem...
done restart my lappy...

happened to me too..i miss Guild War event ect..
DNS change..modem restarted..Internet service Provider contacted..cant solve.. wen cyber cafe..still same problem..
im playing from Asia..is IP blocked? happened for 2 days now~ T_T

[email protected]

i cannot log in to game as well since yesterday (+8 GMT) im playing server 7 and all i see only Kon located bottom right side, and next up is correction time out.

PLEASE CHECK AND DO RESPOND BACK TO ALL PLAYERS!

[email protected]

Dear players,

Since it's an open béta the game isn't perfect yet please have patience till the official support team gets ahead of the problem.