Top up problem

hamadalmarri

YagamiLi replied at 2015-1-30 18:25
I don't have to throw anything into the sewage '-'

I don't even know you, or what your relevance  ...

na it wasn't my fault to be honest.

when they had problems with that n most people didn't get their GG from topping up
they should have removed it or cancel it till they fix it or something.

i played the game and there was topping for GG so i had a go with it there was nothing
telling me theres a problem with it until i asked people in the game and they told me.

I played Ultimated Naruto and PockiePirates i topped up on these games and there was no problems
with it.

And now its been like 26 hours and i still didn't get my GG and there was no answer from them Admins.
to be honest they should be around if they have problems like that to sort people out.

KelisTormoris

support WONT answer you. infact they f***'d me of so bad with ignoring a request that didnt go through i claimed almost all funds back via  my bank and visa protection (they screwed up when needed it at end of event and needed it to finish what doing). Been over 6weeks and they still not answered initial email.

step 1) if want the gold put an email to company paid through
step 2) if no response/want put claim to your card company for goods not recieved

this the only way to get issue resolved

PAOFUI

KelisTormoris replied at 2015-1-30 21:38
support WONT answer you. infact they f***'d me of so bad with ignoring a request that didnt go throu ...

welcome to the club...

i am a sucker n i admit it... even tho i know the game support suc... n the company doesnt

deserve  my support as a paid customer... still i do feel like toppin or do top up a lil when i need too...

wat can i say... now i tryin my best to stop toppin... n alrd goin real slow on my game...

anyway just hangin in the game bcoz theres some nice ppl around n frenz...

hamadalmarri

so its pointless to get a help from here or on email....

how can they help people who have problems then??

thats kinda annoying been trying to get help for like 3 days now.

Leitzur

yeah, since gogames support is always like that, it makes me too lazy to report any bugs,

i sent my e-mail months ago about other bugs and still havent been solved

the probability of getting reply from them is just like winning a lottery

ajoalex

hamadalmarri replied at 2015-2-1 03:19
so its pointless to get a help from here or on email....

how can they help people who have problems ...

any update on your re.fund?

hamadalmarri

ajoalex replied at 2015-1-31 21:36
any update on your re.fund?

believe it or not, no still nothing no answers on email or even on here.

BurakCinar

hamadalmarri replied at 2015-2-1 06:17
believe it or not, no still nothing no answers on email or even on here.

wow thats so sad tbh. ive had no problems topping up so far but geez if this how they are handling bugs....

rather not top up till its fixed.... have you called your card company? they should help you out faster then gogames

[email protected]

Try to their skype..

hamadalmarri

[email protected] replied at 2015-2-1 07:55
Try to their skype..

which is? i don't know it >.<.