what to do

[email protected]

So my account has been hacked and my main character Tom on US S8 has been destroyed, As i figure out all things that they deleted and destroyed can someone tell me all the ways i can get into contact with someone who can help me fix this?

Thigns i've noticed hackler has done...
Combined all my 5 main team members jades into the one yellow jade i had.
Used my 50 coupons i had saved on hollow soul purchases.
Sold all Accessories.
Sold all Treasure.
Sold anything within my bag, spirit stones exp boooks mats exc.
Sold All equipment.
Kicked all my partners.
Spent 270ish i think yellow reishi and 151 purple reishi.
Spent all remaining silver on reiatsu.

So now the 2nd highest bp 3rd in arena vip 5 player of S8 has bee severly destroyed.

However when i logged in to find my acount messed with the bp ranks hadent updated yet...

Also I noticed whoever was on my account also did some arean which was very weird to me since the last 2 fights on my arena list i didnt notice one was someone attacking me after i had been hacked but i donthink that has anything to do with this since hes still my slave lol but teh hacker seemed to have fought someoen once and lost its not a fight that i had done and sicne i lost it must have been after my items ahd been destroyed.

[email protected]

Contact support at [email protected] or try to leave him a message on skype at gogames.me

[email protected]

Thank you everything I will contact them now really sucks too bc now i cant do anyof the events tongiht either so even if it gets fixed im still behind :/

[email protected]

Thank you aswell charlie i have done so already

[email protected]

[hope this gets resolved]

   

Hossana

Hi sir we've just checked your login history and found that you have shared your account with at least 3 players, for such a situation we are sorry to tell you that we are unable to provide you with any compensation.

MxnPride

Hossana replied at 2014-9-9 21:35
Hi sir we've just checked your login history and found that you have shared your account with at lea ...

Quick question. Do you check using different IPs logged in account?

I use different locations so I have different IPs log in history.  

Do you determine if it was shared by matching it with other accounts IP?

This scares me and hopefully it was because he shared account and not something from website or game itself... I would hate to just play and suddenly lose everything and get this kind of response especially if I did not share it with someone because I am not the type of person to hand over account information since its against Terms of Service.

*I am sorry for your lost mate but if you did share account to probably help you do certain events its not worth it since this can happen*

Hossana

MxnPride replied at 2014-9-9 21:54
Quick question. Do you check using different IPs logged in account?

I use different locations so  ...

It will be OK if you use a proxy. Also if your account was hacked, we'll check the IP addresses (including all accounts the IP logged in) that your account logged in to determine whether you have shared your account with different players or not.
The game itself is OK so far and sincerely, we want all the players to know that you share your account(s) at your own risk.

MxnPride

Hossana replied at 2014-9-9 22:11
It will be OK if you use a proxy. Also if your account was hacked, we'll check the IP addresses (i ...

Ok that is great news! I wouldn't dare share my account especially with so much invested. So just be safe and careful and we be alright.

Thanks Hossana,