OffGamers "Invalid Top-Up Info"

shadarlo

So I have topped up no problem many times in the past.  I did so the past two days for Reio.  Today, I went to do the same thing and top up $5 and I get this message on OffGamers: "Invalid Top-Up Info"

Any ideas?

All of my information is already saved in the fields from every other time I've done it.  I haven't changed anything.  I tried re-typing it, doesn't help.  Tried changing server and then back and didn't help.

romeo420

Having the same issue

shadarlo

I still have this issue, so I guess GoGames won't get another penny from me until they fix it   I've saved $15 already from 3 reio days, lol.

asunayuki

Maybe you changed your name? Thats what was wrongfor me.

SikAlt

Same thing happened to me.  And my name hasn't been changed.

shadarlo

asunayuki replied at 2016-1-25 11:49
Maybe you changed your name? Thats what was wrongfor me.

Nope, no name change anywhere.

DarkIchigo1313

Yeah its happening to me too I hope they fix it, and I didn't change my characters name either

shadarlo

I tried talking to customer support earlier and the guy basically told me it was just my computer because no one else was complaining about it.  Finally he told me to email their support to ask for help but so far they've done nothing either.

I'd suggest you contact their support as well or they prob will never fix it.

[email protected]

I contacted their support, Top-Up's are working again.  They upgraded their systems so that what made the problems.  I tested to make sure it is working.  So have fun spending.

shadarlo

I talked to their support a few days back and the guy I spoke to basically said I was to blame because their system worked perfect.  Clearly he wasn't aware of his own companies upgrades...