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Customer Service and Bug Report   [Copy URL]

Rank: 3Rank: 3

Post time 2014-7-3 20:26:58 |Show all posts
Dear Players,

If you are having any sort of in-game problems such as bugs or other issues, you canreport to us through the Forum ( http://forums.gogames.com )or email us at support@gogames.com. When you report the issue, please include the following information:
Character name:
Server Number:
Types:
1)     Login related problems
2)     In-game Bugs
3)     Payment problems
4)     VIP related problems
5)     Other problems
By including the above information, it will be much easier for us to solve theproblem. We will respond to you within 24 hours. Thank you.
Bleach Online Official Operating Team
July 7, 2013


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Rank: 1

Post time 2014-7-18 11:05:19 |Show all posts
hi can u help me im in s5 im lvl37 Ayase kenji all my item in backpack is gone after i relogin and i enter my cd key and the item is not there pls help ir pls..


Server Number: SERVER5
Character name: Ayase kenji

thanks ADVANCE

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Rank: 1

Post time 2014-7-20 17:30:47 |Show all posts
hola cime pueden ayudar el nombre del personaje shiva tatsu lvl 36 y el problema es q no logro conectarme en el juego en ningún servidor se supone q tengo en 4 y 6 pero trato y trato pero no logro conectarme les agrade seria su ayuda

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Rank: 3Rank: 3

Post time 2014-7-23 00:03:25 |Show all posts
to email is it:
support@gogames.com ?
or support@gogames.me ?

Anyway

Character name: LordDK
Server Number: S10
Types:
3)     Payment problems
4)     VIP related problems

PayPal Express Checkout Payment Sent (Unique Transaction ID 60U695081A813050D)

Invoice ID:        
203a9b61b76e4abc5ee553cdd16041ed
Date:        
22 July 2014
Time:        
10:55 SST
Status:        
Completed


Paid $500 USD
Buy 20,000 Gold

But I did not receive any Gold and it has been more than 24hrs now.
I wanted one more VIP upgrade. But 2 days gone with no reply from forum or email.

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Rank: 3Rank: 3

Post time 2014-7-24 08:23:45 |Show all posts
Character Name : bee04
Server : s3
Can't enter the game. . . stuck at black screen with kon icon. . . Already cleared cache many times changed browsers sitll can't enter the game pls help

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Rank: 1

Post time 2014-7-24 12:57:13 |Show all posts
hey..plz answer my question..why i can't play this server rightnow???

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Rank: 2

Post time 2014-7-24 19:09:55 |Show all posts
plsss help me.....
sone restart modem...
done restart my lappy...
bust same problem cant solve....pls help
attachment: You have to Login to download or view attachment(s). No Account?

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Rank: 2

Post time 2014-7-24 19:20:07 |Show all posts
spider369 replied at 2014-7-24 18:09
plsss help me.....
sone restart modem...
done restart my lappy...

happened to me too..i miss Guild War event ect..
DNS change..modem restarted..Internet service Provider contacted..cant solve.. wen cyber cafe..still same problem..
im playing from Asia..is IP blocked? happened for 2 days now~ T_T

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Rank: 3Rank: 3

Post time 2014-7-24 20:34:36 |Show all posts
i cannot log in to game as well since yesterday (+8 GMT) im playing server 7 and all i see only Kon located bottom right side, and next up is correction time out.

PLEASE CHECK AND DO RESPOND BACK TO ALL PLAYERS!

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Rank: 3Rank: 3

Post time 2014-7-24 21:12:52 |Show all posts
Dear players,

Since it's an open béta the game isn't perfect yet please have patience till the official support team gets ahead of the problem.

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