Problem with Top-up

Patharoth

Hello everyone

Just wanted to hear if someone can help pointing me in the right direction.

I top'd-up alil' gold 6 days ago, on my second purchase however, I got this weird error window.

** Poor paint recreation - but it looked something like this **

Ofc, smart as I was I decided to refresh this window/tab thinking it would show me back to the purchase screen..
Wrong, I checked my bank account and it reserved 3 additional purchases which I thought would resolve themselves,
since it was from a error window..
Wrong again .__.  8th of September all 3 purchases were confirmed w/o me getting any gold from them.

Since then I've ofc contacted g2s-billing support since it was through them I did the purchase, nothing thus far in responses
and just now Gogames Support..

Have I contacted the correct people, or is there a 3rd party hidden somewhere  in small scribbles w/ a email I should contact?

Kind regards,
Patharoth