No gold. No support. Game shutting down?

zanndoth

I'm opening a new thread since there's no respond from the other.

I purchased USD50 and was charged USD300. Send 2 emails 36 hours ago and still no respond. I was charged USD300 to my card, with no ingame currency and no words from GoGame.

Is this game shutting down? Cuz that's the only likely reason I can think of.

zanndoth

3 days and still no word.

KHONHAX

Sorry to say but i've been waiting a month now to get a reply from support....

zanndoth

I'll wait till 1 week is up before making a proper report to the relevant authorities. I suggest you do the same as well.

Edit: Nevermind, I just wrote to PaymentWall and I'll wait and see if there's any responds from them.

Edit 2: PaymentWall responded within an hour saying that the last transaction have been cancelled. I should be getting back my money within the next 2-3 days. This si what I call support. I suggest you do the same and contact the payment vendor.

EsD3ath

how did u get in touch with paymentwall

[email protected]

zanndoth replied at 2014-11-5 18:26
I'll wait till 1 week is up before making a proper report to the relevant authorities. I suggest you ...

Who are relevant authorities?Can you sent report for other issues,like the UBP fiasko (because i DID spent some money for the reward,and i've seen nothing),or only if affects direct payment issue?

zanndoth

EsD3ath replied at 2014-11-9 09:11
how did u get in touch with paymentwall

Write to [email protected]

zanndoth

[email protected] replied at 2014-11-9 09:17
Who are relevant authorities?Can you sent report for other issues,like the UBP fiasko (because i D ...

Find out where GoGames, the company is registered. Then write to or report to the consumer rights/association in that country. Or if you are in the same country, just make a police report. Because accepting someone's money and not delivering the goods promised is equivalent to scamming and/or stealing.
But in your case, it might get more complicated.

[email protected]

zanndoth replied at 2014-11-9 09:42
Find out where GoGames, the company is registered. Then write to or report to the consumer rights/a ...

Uh,and complication isn't my fave thing >.<.Thank you for reply,i guess i'll w8 lil bit longer,if patience won't pay though,they will!