Didnt get gold from TOP UP

lordbooo

I top up some money, bank said it was paid, got the email from paypal saying they got the money but I didn't get my gold. I did $500 x2 (I did that so I can claim 20,000 top up reward each time and the other ones below it). Is there anyway i can get my gold (or money back) plus all the rewards i would have got?

lordbooo

oh ya s16, char name SlapSally

lordbooo

How long does it take to get an answer?

aqtribal

yeah i have same problem like you too
i have top up 1200G (30Usd) x5 +400Gx1=6400 Gold
But i only get 1200x4 + 400X2=5200 Gold
And I need my 1200G before the event END
but what,, they really slow at respond,, only know how to take money but cant even solved things like this, i already wait for 2days but they still not give my missing 1200G
really bad management they have.. i need my 1200G return to my account before the 7week at S9 event END ,, so pls return my gold before event END
here was my thread
http://forums.gogames.me/thread-704-1-1.html
pls read and respond and return my missing gold,, 8 hours more before the s9 7week top up event end

noienw

General Transaction Information
Transaction Date        07/26/14
Merchant Description        PAYPAL *SHANGHAIYOU
Merchant City        4029357733
Merchant State        CA

I did not get mine neither.
Server US-S6
In game name Noien

noienw

I opened a dispute through pay pal for my problem. If it is not resolved, it will become a pay pal dispute. "If the seller does not respond, by the date of Aug 15, 2014 you can escalate it to a PayPal claim."
So which ever out come I get my purchase or my money. I would advise the rest of you to do the same with what ever service you are going through.

lordbooo

Ya I just contacted Paypal just in case they don't get back to me.  

noienw

May take them awhile but they will get to it. Thank you Charlie

lordbooo

noienw replied at 2014-7-28 20:56
May take them awhile but they will get to it. Thank you Charlie

Ya they helped me. now bad time, only 24h Understandable with time difference.