Customer Service and Bug Report

wilson1990

Hi, the following is my account details;

IGN - Phoenix (Before merge IGN)
      - 皇帝 (After merge IGN)
Server - US75
VIP - 6
Types - In-Game Bugs/Others

My account have 416 gold (not coupons) but after server reset (00:00am server time) at 19th January (Monday) my account suddenly lost the 400 gold?  I need an explanation about it. Looking forward to hearing from your side soon.

Thank you.

P.S: I reported through facebook/forum/emailed to support but no one bothered to reply me. Its been weeks since it happened & reported. Please do something about it? Have a nice day.

[email protected]

Well i too emailed supt a while ago and no email back, spent 200$ for gold and it went to the wrong account, went to eroupe s1 instead of us s44, but i doubt that will even be considered, i wasnt even on s1, use that account to see the next events...

also from another post....

I cant modify Special War Powers Grimmjaw, I meet all the written requirements, says not enough material***

I'm go out on a limb and say none of the swp chars can be modified,
based on grimmjaw not being able to be modified,
either the written requirments are wrong or its broke.

Crya Darkel
s44
My expectations are 0 to none, from any gaming supt...

DeEmEn

yup none of them can modify.... seriously... fix this please? I paid so much in this game and why is the support so slow?

[email protected]

Character name: Ether
Server Number: EU50
Types:    Payment problems

Transaction ID: 27Y1160350803670R no gold sent!!!!

Ragnos

I appears you cannot Modify ANY SWP parteners. Also More payment bugs have been coming up. Please fix.

takeruhizaki

I enjoy the game very much but one objection I have is that if you are going to do server maintenance it should be announced on the server announcements in the game at least 30 minutes before the maintenance is scheduled. that way those of us that don't take the time to check these forums and announcements will be aware of it and won't be booted off the game leaving us unawares of what happened until it tries to reconnect.

ouchiiee

Character name: Makino Susumu
Server: EU87

Problem: i cannot receive the gift packs in mod soul home.

echigox2

i did not get echigo i when i signed in it was at day 1 i was at day six i signed in on day 1 but day 7 i couden't get echigo can you help me

[email protected]

Hello guys,

Server Number: US10
Character name: DoomDuke

In-game Bugs

i am trying to understand why i can't turn my character to a 4th Division Lieutenant. it is like when i get as close as i can to the wanted prestige point limit, i suddenly see my points going back at where i left them the previous day. Do you have to be a VIP palyer to get from 5th Division Captain rank and above?

VeloxLetum

[email protected] replied at 2015-2-17 13:01
Hello guys,

Server Number: US10

If you look at the 5th division captain rank in your profile, you will notice that with it comes a daily prestige "deduction". Every day, you lose that much prestige, which means that if you don't keep up with ranking in arena, you'll get set back in rank. More than likely you aren't meeting the 5000 prestige deduction that comes with 5th division captain rank, therefore the next day, you start back at about where you started yesterday after the deduction is made.